What training is a Spray Net franchisee required to provide to their employees?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training. SPRAY-NET may decline to train a Franchise Owner's employees. It is the responsibility of the Franchise Owner to ensure their employees are properly trained on the Spray-Network and retain any responsibility of defect associated with misuse of the platform, by not following the recommended steps, deviating from the appropriate methods to submit bugs, request user support and access to the training materials.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, it is the franchisee's responsibility to train, support, and onboard their employees to the Spray-Network. Spray Net may provide training tools and materials to help facilitate successful training, but the franchisee must notify Spray Net if they deem the training and material deficient and request additional training. However, Spray Net may decline to train a franchisee's employees.
The Spray Net franchisee is responsible for ensuring their employees are properly trained on the Spray-Network. The franchisee retains any responsibility for defects associated with misuse of the platform if employees do not follow the recommended steps or deviate from the appropriate methods to submit bugs, request user support, and access training materials.
This means that while Spray Net may provide resources, the ultimate responsibility for employee training falls on the franchisee. A prospective franchisee should be prepared to invest time and resources into training their employees to ensure they are proficient in using the Spray-Network software and delivering services according to Spray Net's standards. This also means that the franchisee is liable for any defects caused by employee misuse of the platform if they have not been properly trained.