Are there separate charges for the advice and consultation services that Spray Net provides?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of the Franchise Agreement we (or our designee) will (or, if applicable, may) provide the following assistance and services to you:
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- We provide you advice and consultation, as we believe is necessary, regarding the continuing operation and management of your Franchised Business. (Section 5(G), Franchise Agreement). There are no separate charges for these services.
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- We make available to you information regarding any new product, service or suppliers or any updated methods of doing business. (Section 5(G)(3), Franchise Agreement). There are no separate charges for these services.
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- We make a representative reasonably available to you via the telephone or email during our normal business hours as we determine is necessary to discuss your Franchised Business and marketing strategy or advice for your Franchised Business. You are responsible for any applicable charges, which may apply for such additional assistance and/or resources (Section 5(C)(2) and 5(G)(1), Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 38–49)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, there are generally no separate charges for advice and consultation regarding the operation and management of the franchised business. Spray Net indicates that they will provide advice and consultation as they deem necessary. Similarly, there are no separate charges for information regarding new products, services, suppliers, or updated business methods.
However, Spray Net does note an exception: franchisees are responsible for any applicable charges for additional assistance and/or resources if they contact a representative via telephone or email outside of normal business hours to discuss their Franchised Business and marketing strategy or advice for their Franchised Business.
Spray Net also offers additional services that may involve separate charges, such as call center and sales center services, which may be provided by Spray Net, an affiliate, or a third party. It is important for prospective franchisees to clarify what constitutes 'normal business hours' and what the potential costs are for additional support to fully understand the financial implications.