What specific client information must a Spray Net franchisee maintain at the premises?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
R. Customer Lists and Data/Agreements; Privacy Laws.
Franchisee must (i) maintain a list of all of its current and former Clients, as well as their properties and any Approved Services contracts associated therewith (the "Client Information"), at the Premises; and (ii) make such lists and contracts available for Franchisor's inspection upon request.
Franchisee must promptly return this information to Franchisor upon expiration or termination of this Agreement for any reason.
This Client Information is deemed "Confidential Information" (as later defined in this Agreement) and Franchisor's exclusive property hereunder, including all Approved Services contracts with such Clients.
Franchisee acknowledges that Franchisor may have automatic access to any or all of this information via the Computer System and related software that Franchisor requires for use in connection with the Franchised Business.
Franchisee agrees to comply with all applicable laws pertaining to the privacy of the customer, employee, and transactional information ("Privacy Laws").
Franchisee further agrees to comply with Franchisor's standards and policies pertaining to Privacy Laws.
If there is a conflict between Franchisor's standards and policies pertaining to Privacy Laws and actual applicable law, Franchisee will: (i) comply with the requirements of applicable law; (ii) immediately give Franchisor written notice of said conflict; and (iii) promptly and fully cooperate with Franchisor in determining the most effective way, if any, to meet Franchisor's standards and policies pertaining to Privacy Laws within the bounds of applicable law.
Franchisee agrees not to publish, disseminate, implement, revise, or rescind a data privacy policy without Franchisor's prior written consent.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, franchisees are required to maintain specific client information at their business premises. This includes a list of all current and former clients, details about their properties, and any service contracts associated with them. This collection of data is referred to as "Client Information" within the franchise agreement.
Spray Net considers this Client Information to be confidential and its exclusive property. The franchisee must make these lists and contracts available for inspection by Spray Net upon request. Furthermore, upon termination or expiration of the franchise agreement, the franchisee is obligated to promptly return all of this information to Spray Net.
Spray Net also states that it may have automatic access to this information through the computer system and software that franchisees are required to use. Franchisees must also comply with all applicable privacy laws and Spray Net's own standards and policies regarding customer, employee, and transactional information. Franchisees cannot publish, disseminate, implement, revise, or rescind a data privacy policy without prior written consent from Spray Net.