What restrictions are placed on the use of the Spray-Network software by Spray Net franchisees?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
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EXHIBIT G TO THE FRANCHISE AGREEMENT
SPRAY-NETWORK contract provisions for terms of use, rights, and conditions.
License Grant.
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- Scope of Use: The Licensed User is hereby authorized as the Franchise Partner role to use the software The Spray-Network to add and remove users within the software under their 'franchise', manage the administration and onboarding of these users to the platform.
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- The Spray-Network is intended to be used on a Chrome Browser, Desktop and/or iPad. The list view and production sheet modules are also available on Mobile devices.
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- The Quotation module for the scope of providing quotes is to be completed on Chrome on an iPad with mobile data. It is not intended to be utilized with a mobile hot spot.
Permitted Users: The users added to the Spray-Network under a franchise location are limited to employees or business partners of the said Franchise location.
Duration: The use and rights of the Spray-Network are limited to the following terms and conditions:
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- The Franchise Owner must be considered in good standing and not in violation of a breach of contract, payment, or termination of the franchise agreement.
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- In the event of a closure or termination, the franchisor will determine the appropriate steps and limits with rights of access to the Spray-Network.
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- In the event an employee of the franchise Owner is no longer an active owner. The Franchise Owner must take the appropriate steps to remove the user from the Spray-Network, fully revoking access to the platform.
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- The Franchise Owner must pay for the Software license fees to maintain access to the Spray-Network, as outlined in the Franchise Agreement.
Restrictions on Use:
- The Spray-Network is the proprietary software of Spray-Net, and may not be sold, redistributed, reverse engineered or used in any other manner than intended for use with the franchise business model.
Intellectual Property Rights: The license rights to use the software is limited to the rights to use the software for the duration of the terms of the franchise agreement.
Transfers: In the event of a merger or a business acquisition of a franchise location, the license to use the franchise in the Spray-Network with the customer information may be transferred to the new owner.
Support and Maintenance: The users of the platform may reach out for support or to flag potential issues through the ticketed chatbot embedded into the Spray-Network menu. Periodically, updates, system maintenance and new features will be deployed. At the time of an update, users will be notified and are required to update their cache to permit the newest version of the operating system to be available to them.
Termination: SPRAY-NET retains the right to restrict access to the Spray-Network in the event of failure to pay invoices, breach of franchise agreement or termination of a Franchise.
Fees and Payment Terms: Software fees for the use of the Spray-Network are broken down into reoccurring monthly fixes fees, as outlined in the franchise agreement. In addition to the monthly fixed fee, there is a weekly Tech fee royalty amount due. This accounts for 0.0025 of total job value produced the previous week.
SPRAY-NET retains the right to adjust the frequency and amount of the Spray-Network software fees and tech royalty invoiced.
In the event of major upgrades or integration of third-party applications, additional software fees may apply.
Support Maintenance: The Spray-Network chatbot bubble is the recommended method to flag user issues. Depending on the reason for the issue being submitted, response resolution may vary. All issues will be responded to during weekday business hours within a reasonable delay. If the user requires support to use the platform, in some cases, they may be sent training materials such as videos, documents or a video conference may be scheduled.
When bugs associated with the platform are logged, the user will be updated when the issue is resolved. All issues will be resolved in a priority sequence, as determined by SPRAY-NET.
We recommend feedback and suggestions for improvements; however, it is at the discretion of SPRAY-NET to determine whether the recommendations align with the project roadmap and budget of software development.
Should a franchise owner have special conditions uniquely impacting their franchise requiring custom development;
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, several restrictions are placed on how franchisees can use the Spray-Network software. The license to use the software is limited to the duration of the franchise agreement. Franchisees are authorized to use the software as Franchise Partners to add/remove users and manage administration/onboarding of users within their franchise. The software is intended for use on a Chrome browser, desktop, and/or iPad, with list view and production sheet modules also available on mobile devices. The quotation module should be completed on Chrome on an iPad with mobile data, not a mobile hotspot.
The Spray Net FDD specifies that only employees or business partners of the franchise location can be added as users to the Spray-Network. Franchisees must be in good standing, not in breach of contract, payment, or facing termination to maintain access. Upon closure or termination, Spray-Net determines access limits. Franchisees must remove employees who are no longer active and pay software license fees to maintain access.
The Spray-Network software is proprietary to Spray Net and cannot be sold, redistributed, reverse engineered, or used in any manner other than intended for the franchise business model. Franchisees are responsible for completing all software-related training and ensuring their employees are properly trained. They are also responsible for complying with privacy policies and notifying Spray Net of any specific third-party privacy regulations.
Spray Net is not responsible for issues impacting a franchise owner's operations, such as loss of internet connection, failure to use modules correctly, bugs, or failure to refresh the cache after updates. Franchisees participating in beta launches of new modules acknowledge the risks of user issues and bugs. Overall, these restrictions aim to protect Spray Net's intellectual property and ensure the software is used correctly within the scope of the franchise agreement.