Who is responsible for protecting a Spray Net franchise from computer viruses and other computer-related issues?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
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Issues with the Spray-Network that may impact a franchise owner's operations and bottom line including and not limited to; loss of connection to the internet, failure to use the modules as intended, bugs, failure to refresh the cache following system updates.
Upon participating in Beta launches of new modules and features, the franchise owner and his employee understands the risks and limitations in consideration of their participation in a soft launch. They may encounter an influx of user issues, bugs and issues which could impact their operations and take on this risk to participate as a pioneer and test user of upcoming features.
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training. SPRAY-NET may decline to train a Franchise Owner's employees.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
Based on the 2025 Spray Net Franchise Disclosure Document, the FDD does not explicitly state who is responsible for protecting a Spray Net franchise from computer viruses and other computer-related issues. However, the document does state that it is the responsibility of the franchise owner to complete all training related to the Spray-Network software and apply the training as outlined when operating the software. It is also the Franchise Owner's responsibility to train, support, and onboard their employees to the Spray-Network.
Additionally, the FDD states that it is the responsibility of the franchise owner to notify Spray-Net of specific conditions and laws related to third-party privacy and confidentiality regulations regarding confidentiality and consumer data protection. The franchise owner is also responsible for ensuring their employees are properly trained on the Spray-Network and retain any responsibility of defect associated with misuse of the platform, by not following the recommended steps, deviating from the appropriate methods to submit bugs, request user support and access to the training materials.
While the FDD does not directly address cybersecurity, it emphasizes the franchisee's responsibility for training, compliance, and proper use of the Spray-Network software. A prospective franchisee should clarify with Spray Net what specific cybersecurity measures are expected of them and what support or resources Spray Net provides to help franchisees protect their systems and data.