Can Spray Net require franchisees to update or change their Computer System and software?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to require you, at your expenses and in the time frame determined by us to update, upgrade or change the Computer System and software you use in the Franchised Business to confirm to new standards or specifications. As technology improves, you will be required to upgrade your Computer System to conform or purchase a new Computer System. No contractual limit exists on the frequency or cost of this obligation.
We may revise our specifications at any time in our discretion. We do not provide technical support for your Computer System or software. You are solely responsible for protecting yourself from viruses, computer hackers, and other communications and computer-related problems, and you may not sue us for any harm caused by such communications and computer-related problems.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 38–49)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, Spray Net does reserve the right to mandate updates, upgrades, or changes to the computer systems and software used in the franchised business. This is to ensure that the systems conform to new standards or specifications set by Spray Net. The FDD specifies that as technology improves, franchisees will be required to upgrade their computer systems or purchase new ones.
This requirement comes with the stipulation that the franchisee bears the expenses associated with these updates or changes, and Spray Net determines the timeframe for implementation. The FDD emphasizes that there is no contractual limit on the frequency or cost of this obligation, meaning that franchisees could face recurring and potentially substantial expenses to keep their technology current with Spray Net's requirements.
Spray Net also states that it does not provide technical support for the computer systems or software. Franchisees are solely responsible for protecting themselves from viruses, computer hackers, and other computer-related problems. This means that franchisees must handle all technical issues and security concerns independently, adding another layer of responsibility and potential cost.
Given these stipulations, prospective Spray Net franchisees should carefully consider the potential ongoing costs and responsibilities associated with maintaining and updating their computer systems and software. It would be prudent to discuss with Spray Net the typical frequency and estimated costs of required updates to better understand the financial implications.