What is the recommended method for Spray Net users to report issues with the Spray-Network?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
Support Maintenance: The Spray-Network chatbot bubble is the recommended method to flag user issues. Depending on the reason for the issue being submitted, response resolution may vary. All issues will be responded to during weekday business hours within a reasonable delay. If the user requires support to use the platform, in some cases, they may be sent training materials such as videos, documents or a video conference may be scheduled.
When bugs associated with the platform are logged, the user will be updated when the issue is resolved. All issues will be resolved in a priority sequence, as determined by SPRAY-NET.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, the recommended method for users to report issues with the Spray-Network platform is through the Spray-Network chatbot bubble. This chatbot is embedded within the Spray-Network menu, providing a direct channel for franchisees and their employees to flag any problems they encounter while using the system. The FDD emphasizes the importance of franchisees and their employees completing all necessary training related to the Spray-Network to ensure they are using the appropriate methods for submitting bugs and requesting user support.
Spray Net indicates that the response resolution time may vary depending on the nature of the issue. However, all issues submitted through the chatbot will receive a response during weekday business hours within a reasonable timeframe. If a user needs assistance with using the platform, Spray Net may provide training materials such as videos or documents, or schedule a video conference to offer support.
When a bug is reported, Spray Net will update the user once the issue is resolved. The company prioritizes issues in a sequence determined by Spray Net itself. Franchisees should ensure their employees are well-trained on the Spray-Network and follow the recommended steps for reporting issues to avoid any defects associated with misuse of the platform.