How does Spray Net prioritize the resolution of bugs logged in the Spray-Network?

According to Spray Net's 2025 Franchise Disclosure Document, when users report bugs associated with the Spray-Network platform, they will receive updates on the resolution status. However, Spray Net determines the priority sequence for resolving these issues. This means that while franchisees can report bugs, Spray Net has the discretion to decide which bugs are addressed first and when they will be resolved.

This approach gives Spray Net control over the allocation of its technical resources and allows them to focus on the most critical issues affecting the broader network of franchisees. However, it also means that a franchisee experiencing a bug that they consider critical to their operations may have to wait longer for a resolution if Spray Net deems other issues to be of higher priority.

Spray Net also welcomes feedback and suggestions for improvements to the Spray-Network. However, the decision to implement these suggestions rests solely with Spray Net, based on their project roadmap and software development budget. Similarly, if a franchisee encounters unique conditions requiring custom software development, Spray Net has the discretion to determine whether to proceed with the development, the timeline, and any additional costs the franchisee may incur. This highlights the importance of franchisees communicating their needs and understanding the potential limitations of the software platform.

Prospective franchisees should consider the implications of Spray Net's control over bug resolution and software development. It would be prudent to inquire about the typical response times for bug fixes, the criteria used to prioritize issues, and the process for requesting and potentially funding custom software development. Understanding these aspects can help a franchisee better manage their expectations and plan for potential disruptions or limitations related to the Spray-Network platform.