How can Spray Net platform users obtain support for the Spray-Network?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
re license fees to maintain access to the Spray-Network, as outlined in the Franchise Agreement.
Restrictions on Use:
- The Spray-Network is the proprietary software of Spray-Net, and may not be sold, redistributed, reverse engineered or used in any other manner than intended for use with the franchise business model.
Intellectual Property Rights: The license rights to use the software is limited to the rights to use the software for the duration of the terms of the franchise agreement.
Transfers: In the event of a merger or a business acquisition of a franchise location, the license to use the franchise in the Spray-Network with the customer information may be transferred to the new owner.
Support and Maintenance: The users of the platform may reach out for support or to flag potential issues through the ticketed chatbot embedded into the Spray-Network menu. Periodically, updates, system maintenance and new features will be deployed. At the time of an update, users will be notified and are required to update their cache to permit the newest version of the operating system to be available to them.
Termination: SPRAY-NET retains the right to restrict access to the Spray-Network in the event of failure to pay invoices, breach of franchise agreement or termination of a Franchise.
Fees and Payment Terms: Software fees for the use of the Spray-Network are broken down into reoccurring monthly fixes fees, as outlined in the franchise agreement. In addition to the monthly fixed fee, there is a weekly Tech fee royalty amount due. This accounts for 0.0025 of total job value produced the previous week.
SPRAY-NET retains the right to adjust the frequency and amount of the Spray-Network software fees and tech royalty invoiced.
In the event of major upgrades or integration of third-party applications, additional software fees may apply.
Support Maintenance: The Spray-Network chatbot bubble is the recommended method to flag user issues. Depending on the reason for the issue being submitted, response resolution may vary. All issues will be responded to during weekday business hours within a reasonable delay.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, users of the Spray-Network platform can obtain support by using the ticketed chatbot embedded in the Spray-Network menu. This chatbot is the recommended method for flagging user issues. Spray Net indicates that all issues submitted through the chatbot will receive a response during weekday business hours within a reasonable delay. The resolution time may vary depending on the nature of the issue.
In some instances, users needing support to use the platform may receive training materials such as videos or documents. Alternatively, a video conference may be scheduled to provide assistance. When users report bugs associated with the platform, they will receive updates on the issue's resolution. Spray Net will resolve all issues in a priority sequence determined by them.
It is the franchise owner's responsibility to complete all training related to the Spray-Network and apply that training when operating the software. Franchise owners are also responsible for training and supporting their own employees on the Spray-Network, and must notify Spray Net if they deem the training materials deficient. Franchise owners also carry the responsibility of ensuring their employees are properly trained on the Spray-Network, and retain any responsibility of defect associated with misuse of the platform, by not following the recommended steps, deviating from the appropriate methods to submit bugs, request user support and access to the training materials.