Is Spray Net obligated to implement feedback and suggestions for improvements to the Spray-Network?

According to Spray Net's 2025 Franchise Disclosure Document, while franchisee feedback and suggestions for improvements to the Spray-Network software are encouraged, Spray Net has the discretion to decide whether to implement these recommendations. The decision to incorporate suggestions depends on whether they align with the project roadmap and budget for software development. This means that a franchisee's suggestions may not necessarily be implemented, as Spray Net retains control over the software's development and enhancements.

Additionally, if a franchise owner requires custom development for their unique circumstances, Spray Net has the sole discretion to determine whether this custom development will occur. If Spray Net agrees to the custom development, they also reserve the right to determine the timeline and whether the franchise owner will incur additional costs. This indicates that franchisees may have limited influence over specific software modifications tailored to their individual needs and may face extra expenses if custom development is approved.

This policy highlights the importance of franchisees understanding the scope and limitations of the Spray-Network software. While franchisees can provide input and request support, Spray Net maintains ultimate control over the software's development, updates, and modifications. Prospective franchisees should discuss the process for submitting feedback, the criteria used to evaluate suggestions, and the potential costs associated with custom development to fully understand their influence on the Spray-Network software.