Can Spray Net interview clients of the Spray Net franchised business during an inspection?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event of a merger or a business acquisition of a franchise location, the license to use the franchise in the Spray-Network with the customer information may be transferred to the new owner.
Support and Maintenance: The users of the platform may reach out for support or to flag potential issues through the ticketed chatbot embedded into the Spray-Network menu. Periodically, updates, system maintenance and new features will be deployed. At the time of an update, users will be notified and are required to update their cache to permit the newest version of the operating system to be available to them.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
Based on the 2025 Spray Net Franchise Disclosure Document, while it mentions inspections of the premises and approved vehicles, it does not explicitly state whether Spray Net can interview clients of the franchised business during an inspection. The FDD outlines Spray Net's rights to inspect the franchisee's business location and vehicles but remains silent on the process of contacting or interviewing the franchisee's customers.
However, the FDD does state that in the event of a merger or business acquisition of a franchise location, the license to use the franchise in the Spray-Network with the customer information may be transferred to the new owner. This implies that Spray Net has access to customer information.
A prospective franchisee should clarify with Spray Net during their due diligence whether client interviews are part of the standard inspection process or under what circumstances Spray Net might contact a franchisee's clients. Understanding Spray Net's policies on client interaction is crucial for maintaining good customer relations and ensuring compliance with privacy regulations.