Does the Spray Net franchisor provide specific complaint response procedures?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
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SPRAY-NET retains the right to adjust the frequency and amount of the Spray-Network software fees and tech royalty invoiced.
In the event of major upgrades or integration of third-party applications, additional software fees may apply.
Support Maintenance: The Spray-Network chatbot bubble is the recommended method to flag user issues. Depending on the reason for the issue being submitted, response resolution may vary. All issues will be responded to during weekday business hours within a reasonable delay. If the user requires support to use the platform, in some cases, they may be sent training materials such as videos, documents or a video conference may be scheduled.
When bugs associated with the platform are logged, the user will be updated when the issue is resolved. All issues will be resolved in a priority sequence, as determined by SPRAY-NET.
We recommend feedback and suggestions for improvements; however, it is at the discretion of SPRAY-NET to determine whether the recommendations align with the project roadmap and budget of software development.
Should a franchise owner have special conditions uniquely impacting their franchise requiring custom development;
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to the 2025 Spray Net FDD, when software bugs are reported, Spray Net will update the user when the issue is resolved. Spray Net will resolve all issues in a priority sequence determined by them.
Spray Net will determine whether recommendations for improvements align with the project roadmap and budget of software development. If a franchise owner has special conditions that uniquely impact their franchise requiring custom development, Spray Net has the discretion to determine whether custom development will occur. If custom development occurs, Spray Net reserves the right to determine the timeline and whether there are additional costs incurred by the franchise owner.
It is the responsibility of the Spray Net franchise owner and their employees to verify price and paint volume calculations. Spray Net is not responsible for the suggested pricing and paint quantities in the Spray-Network. The franchise owner and employees must validate and approve all pricing and paint volume recommendations in the Spray-Network. Spray Net is not responsible for loss or stalling of work and operations, difference in prices and pricing, and paint.