Is the Spray Net franchisee responsible for all employment decisions?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training. SPRAY-NET may decline to train a Franchise Owner's employees. It is the responsibility of the Franchise Owner to ensure their employees are properly trained on the Spray-Network and retain any responsibility of defect associated with misuse of the platform, by not following the recommended steps, deviating from the appropriate methods to submit bugs, request user support and access to the training materials.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, the franchisee bears significant responsibility for employment-related matters. Specifically, the franchisee is responsible for training, supporting, and onboarding their employees to the Spray-Network software. This includes ensuring employees are properly trained and held accountable for any defects arising from misuse of the platform or failure to follow recommended procedures.
Spray Net may decline to train a franchisee's employees, further emphasizing the franchisee's role in ensuring adequate training. The franchisee is also responsible for notifying Spray Net if they find the training materials deficient and requesting additional training, indicating an active role in maintaining training quality.
This arrangement places the onus on the Spray Net franchisee to manage their workforce effectively and ensure they are competent in using the Spray-Network. While Spray Net may provide training tools and materials, the ultimate responsibility for employee training and performance rests with the franchisee. This is a common arrangement in franchising, where franchisees typically manage day-to-day operations and personnel, while the franchisor focuses on brand standards and system-wide support.