Is the Franchisee responsible for the day-to-day operation of the Spray Net Franchised Business?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
associated with the platform are logged, the user will be updated when the issue is resolved. All issues will be resolved in a priority sequence, as determined by SPRAY-NET.
We recommend feedback and suggestions for improvements; however, it is at the discretion of SPRAY-NET to determine whether the recommendations align with the project roadmap and budget of software development.
Should a franchise owner have special conditions uniquely impacting their franchise requiring custom development; It is at the discretion of SPRAY-NET to determine whether custom development will occur, and if so, they reserve the right to determine the timeline and whether there are additional costs incurred to the franchise owner.
Miscellaneous: The Franchise Owner understands they are responsible to comply with the privacy policy of their City, State or Province and Country. It is the responsibility of the franchise owner to notify SPRAY-NET of specific conditions and laws related to third party privacy and confidentiality regulations regarding confidentiality and consumer data protection.
All other legal contract requirements, terms and conditions must be updated by the franchise owner under the System Settings configurable to their local territory. Including and not limited to: Contract warranty terms and conditions, taxes, business license information, contact information and liability insurance details.
Acknowledgement of Risks and Limitations: It is the responsibility of the franchise owner and employees operating the software Spray-Network to verify price and paint volume calculations. SPRAY-NET is not responsible for the suggested pricing and paint quantities in the SPRAY-NETWORK. The franchise owner and employees must validate and approve all pricing and paint volume recommendations in the Spray-Network.
The Spray-Net is not responsible for loss or stalling of work and operations, difference in prices and pricing, paint.
Issues with the Spray-Network that may impact a franchise owner's operations and bottom line including and not limited to; loss of connection to the internet, failure to use the modules as intended, bugs, failure to refresh the cache following system updates.
Upon participating in Beta launches of new modules and features, the franchise owner and his employee understands the risks and limitations in consideration of their participation in a soft launch. They may encounter an influx of user issues, bugs and issues which could impact their operations and take on this risk to participate as a pioneer and test user of upcoming features.
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
Based on the 2025 Spray Net Franchise Disclosure Document, franchisees bear significant responsibility for the daily operation of their franchised business. This includes complying with privacy policies, updating legal contract requirements, and ensuring the accuracy of pricing and paint volume calculations within the Spray-Network software. Franchisees are also responsible for training their employees on the Spray-Network and ensuring they use it correctly.
Spray Net franchisees must manage various aspects of their business, such as contract warranty terms, taxes, business license information, contact information, and liability insurance details. They are accountable for notifying Spray-Net of any specific local laws related to third-party privacy and confidentiality. Additionally, franchisees are expected to complete all training related to the Spray-Network and apply that training when operating the software.
The FDD also indicates that Spray Net may offer continuing assistance to franchisees in the operation of their business, but the decision to provide such assistance is at Spray Net's discretion. This means franchisees should be prepared to handle day-to-day operations independently, while also staying informed about any updates or modifications communicated through the Spray-Net Web Portal or other written notices. Franchisees must also pay all federal, state, and local taxes when due and accept full responsibility for all debts and obligations incurred while operating the franchise.
Overall, the Spray Net franchise agreement places a strong emphasis on the franchisee's role in managing the daily operations and ensuring compliance with various legal and operational requirements. While Spray Net may provide support and updates, the ultimate responsibility for successful operation rests with the franchisee.