From whom must a Spray Net franchisee license the required third-party software?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
at your employees have accepted the then-current Terms and Conditions prior to their use of the Spray-Network software.
In addition to our System's Business Management Software, you must license certain Required Software from the appropriate third-party providers/licensors that is necessary to operate your Franchised Business, such as (a) online accounting software with payroll capabilities, (b) email, (c) GPS functionality (if required by us in the future or you wish to implement to track your Mobile Services Unit), and (d) software designed to afford your Franchised Business a "vanity number" that will be displayed when calling customers. As of the Issuance Date, you must license this software from third-parties.
Our Approved Supplier(s) for certain software may provide normal system maintenance and updates for the software from time to time. We or our approved supplier may upgrade the software from time to time. However, we are under no obligation to provide you with any ongoing service related to the software. We reserve the right to require you, at your expenses and in the time frame determined by us to update, upgrade or change the Computer System and software you use in the Franchised Business to confirm to new standards or specifications. As technology improves, you will be required to upgrade your Computer System to conform or purchase a new Computer System. No contractual limit exists on the frequency or cost of this obligation.
We may revise our specifications at any time in our discretion. We do not provide technical support for your Computer System or software.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 38–49)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, franchisees must license certain required software from appropriate third-party providers or licensors. This software is necessary to operate the franchised business and includes items such as online accounting software with payroll capabilities, email services, GPS functionality (if required or desired), and software for a "vanity number" to be displayed when calling customers.
As of the issuance date of the FDD, franchisees are required to obtain this software directly from these third parties. Spray Net may have approved suppliers for certain software that provide system maintenance and updates. However, Spray Net is under no obligation to provide ongoing service related to the software and may require franchisees to update, upgrade, or change their computer system and software to meet new standards at their own expense.
Spray Net also does not provide technical support for the franchisee's computer system or software. The franchisee is solely responsible for protecting themselves from viruses, computer hackers, and other computer-related problems. This means that the franchisee bears the responsibility and cost of selecting, licensing, maintaining, and securing the necessary third-party software, as well as ensuring its compatibility with Spray Net's systems.