How must a Spray Net franchisee handle customer complaints?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
h the platform are logged, the user will be updated when the issue is resolved. All issues will be resolved in a priority sequence, as determined by SPRAY-NET.
We recommend feedback and suggestions for improvements; however, it is at the discretion of SPRAY-NET to determine whether the recommendations align with the project roadmap and budget of software development.
Should a franchise owner have special conditions uniquely impacting their franchise requiring custom development; It is at the discretion of SPRAY-NET to determine whether custom development will occur, and if so, they reserve the right to determine the timeline and whether there are additional costs incurred to the franchise owner.
Miscellaneous: The Franchise Owner understands they are responsible to comply with the privacy policy of their City, State or Province and Country. It is the responsibility of the franchise owner to notify SPRAY-NET of specific conditions and laws related to third party privacy and confidentiality regulations regarding confidentiality and consumer data protection.
All other legal contract requirements, terms and conditions must be updated by the franchise owner under the System Settings configurable to their local territory. Including and not limited to: Contract warranty terms and conditions, taxes, business license information, contact information and liability insurance details.
Acknowledgement of Risks and Limitations: It is the responsibility of the franchise owner and employees operating the software Spray-Network to verify price and paint volume calculations. SPRAY-NET is not responsible for the suggested pricing and paint quantities in the SPRAY-NETWORK.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
Based on the 2025 Spray Net Franchise Disclosure Document, the franchisee is responsible for complying with privacy policies related to their city, state, province, and country. The franchisee must notify Spray Net of specific conditions and laws related to third-party privacy, confidentiality regulations, and consumer data protection. Additionally, the franchisee is responsible for updating all other legal contract requirements, terms, and conditions under the System Settings, configurable to their local territory, including contract warranty terms and conditions, taxes, business license information, contact information, and liability insurance details.
Spray Net is not responsible for loss or stalling of work and operations, difference in prices and pricing, or paint issues. The franchisee is responsible for verifying price and paint volume calculations within the Spray-Network software, as Spray Net is not responsible for the suggested pricing and paint quantities. The franchisee and their employees must validate and approve all pricing and paint volume recommendations in the Spray-Network.
If, after the termination or expiration of the Franchise Agreement, Spray Net, an affiliate of Spray Net, or another Spray Net franchisee provides touch-up work for customers to whom the franchisee provided approved services, the franchisee must reimburse Spray Net, its affiliates, or the other franchisee for the actual costs of providing such touch-up work upon demand. This means that if a customer is not satisfied and Spray Net has to send someone else to fix the work, the original franchisee is responsible for covering those costs.