Where can a Spray Net franchisee find the complaint response procedures?

According to Spray Net's 2025 Franchise Disclosure Document, the recommended method for a franchisee to flag user issues or seek support is through the Spray-Network chatbot bubble. The FDD states that the response and resolution to issues may vary depending on the reason for the issue. All issues submitted through the chatbot will be responded to during weekday business hours within a reasonable delay. In some cases, users may be sent training materials such as videos or documents, or a video conference may be scheduled to provide support on how to use the platform.

When bugs associated with the Spray-Network platform are logged, the user will receive updates regarding the resolution of the issue. Spray Net will resolve all issues in a priority sequence, as determined by them. Franchisees can also provide feedback and suggestions for improvements to the platform; however, Spray Net has the discretion to determine whether these recommendations align with the project roadmap and budget for software development.

If a Spray Net franchise owner has special conditions uniquely impacting their franchise that require custom development, it is up to Spray Net to determine whether custom development will occur. If custom development is approved, Spray Net reserves the right to determine the timeline and whether there will be additional costs incurred by the franchise owner. This ensures that Spray Net maintains control over the software's development and can manage resources effectively.