Does Spray Net have discretion in determining the appropriateness of providing requested additional training?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
operations, difference in prices and pricing, paint.
Issues with the Spray-Network that may impact a franchise owner's operations and bottom line including and not limited to; loss of connection to the internet, failure to use the modules as intended, bugs, failure to refresh the cache following system updates.
Upon participating in Beta launches of new modules and features, the franchise owner and his employee understands the risks and limitations in consideration of their participation in a soft launch. They may encounter an influx of user issues, bugs and issues which could impact their operations and take on this risk to participate as a pioneer and test user of upcoming features.
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training. SPRAY-NET may decline to train a Franchise Owner's employees. It is the responsibility of the Franchise Owner to ensure their employees are properly trained on the Spray-Network and retain any responsibility of defect associated with misuse of the platform, by not following the recommended steps, deviating from the appropriate methods to submit bugs, request user support and access to the training materials.
**EXHIBIT B TO SPRAY-NET INC.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, Spray Net retains the right to determine whether to provide additional training. While it is the Franchise Owner's responsibility to notify Spray Net if they deem the training and material deficient and to request additional training, Spray Net may decline to train a Franchise Owner's employees.
Spray Net also has discretion regarding on-site assistance or training. If a franchisee requests on-site assistance or training, they may be required to pay Spray Net's current training tuition fee, in addition to reimbursing Spray Net for any costs or expenses incurred by Spray Net's personnel in providing such assistance.
Furthermore, Spray Net retains the right to determine the priority sequence for resolving bugs associated with the Spray-Network platform. While feedback and suggestions for improvements are recommended, it is at Spray Net's discretion to determine whether the recommendations align with the project roadmap and budget of software development. For special conditions uniquely impacting a franchise requiring custom development, Spray Net has the discretion to determine whether custom development will occur, including the timeline and any additional costs to the franchise owner.
These stipulations mean that a Spray Net franchisee may not always receive additional training or support when requested, and may incur additional costs for on-site assistance. The franchisee should be prepared to handle employee training and software-related issues independently, and understand that custom development requests may not be approved or may come with additional expenses.