What conditions must a Spray Net franchisee meet to request additional training or on-site assistance?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
operations, difference in prices and pricing, paint.
Issues with the Spray-Network that may impact a franchise owner's operations and bottom line including and not limited to; loss of connection to the internet, failure to use the modules as intended, bugs, failure to refresh the cache following system updates.
Upon participating in Beta launches of new modules and features, the franchise owner and his employee understands the risks and limitations in consideration of their participation in a soft launch. They may encounter an influx of user issues, bugs and issues which could impact their operations and take on this risk to participate as a pioneer and test user of upcoming features.
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training. SPRAY-NET may decline to train a Franchise Owner's employees.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to the 2025 Spray Net Franchise Disclosure Document, a franchisee can request additional training under certain circumstances. Specifically, it is the franchisee's responsibility to notify Spray Net if they find the provided training and materials deficient and to request more training.
However, Spray Net retains the right to decline training to a franchisee's employees. The franchisee is ultimately responsible for ensuring their employees are properly trained on the Spray-Network software. They also bear the responsibility for any defects that arise from misuse of the platform if recommended steps are not followed or if there are deviations from the appropriate methods for reporting bugs or requesting user support.
If a Spray Net franchisee requests on-site assistance or training at their franchised business location, they may have to pay Spray Net's current training tuition fee. Additionally, the franchisee would need to cover any costs or expenses incurred by Spray Net personnel for providing the assistance.