With whom must a claim or dispute be brought initially for internal dispute resolution at Spray Net?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
B. Internal Dispute Resolution.
Franchisee must first bring any claim or dispute between Franchisee and Franchisor to Franchisor's management, after providing notice as set forth in Section 21(G) of this Agreement, and make every effort to resolve the dispute internally.
Franchisee must exhaust this internal dispute resolution procedure before Franchisee may bring Franchisee's dispute before a third party.
This agreement to first attempt resolution of disputes internally shall survive termination or expiration of this Agreement.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, any claim or dispute between a franchisee and Spray Net must first be brought to Spray Net's management. The franchisee is required to provide notice as outlined in Section 21(G) of the Franchise Agreement and make a concerted effort to resolve the issue internally before pursuing other avenues.
This internal dispute resolution procedure must be exhausted before a franchisee can take their dispute to a third party, such as through mediation or litigation. This initial step is designed to encourage direct communication and problem-solving between the franchisee and Spray Net, potentially leading to quicker and more cost-effective resolutions.
The requirement to attempt internal resolution survives even after the termination or expiration of the Franchise Agreement. This means that even if the franchise relationship ends, this process must still be followed for disputes that arose during the term of the agreement. This clause emphasizes the importance Spray Net places on attempting to resolve issues internally before resorting to external legal processes.