Does Spray Net have automatic access to client information via the computer system?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
active owner. The Franchise Owner must take the appropriate steps to remove the user from the Spray-Network, fully revoking access to the platform.
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- The Franchise Owner must pay for the Software license fees to maintain access to the Spray-Network, as outlined in the Franchise Agreement.
Restrictions on Use:
- The Spray-Network is the proprietary software of Spray-Net, and may not be sold, redistributed, reverse engineered or used in any other manner than intended for use with the franchise business model.
Intellectual Property Rights: The license rights to use the software is limited to the rights to use the software for the duration of the terms of the franchise agreement.
Transfers: In the event of a merger or a business acquisition of a franchise location, the license to use the franchise in the Spray-Network with the customer information may be transferred to the new owner.
Support and Maintenance: The users of the platform may reach out for support or to flag potential issues through the ticketed chatbot embedded into the Spray-Network menu. Periodically, updates, system maintenance and new features will be deployed.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
Based on the 2025 Spray Net Franchise Disclosure Document, the franchise agreement includes provisions about access to the Spray-Network, the software system used to manage the Spray Net business. Specifically, in the event of a merger or acquisition of a franchise location, the license to use the franchise within the Spray-Network, including customer information, may be transferred to the new owner. This indicates that customer information is accessible within the Spray-Network and can be transferred under certain circumstances.
Spray Net retains the right to restrict access to the Spray-Network if a franchisee fails to pay invoices, breaches the franchise agreement, or upon termination of the franchise. This shows that Spray Net has control over who can access the Spray-Network and its data. Additionally, the franchise owner is responsible for complying with privacy policies and notifying Spray Net of any specific conditions and laws related to third-party privacy and confidentiality regulations regarding consumer data protection. This implies that while Spray Net provides the system, the franchisee has obligations related to data privacy.
Furthermore, the Spray Net franchise agreement states that the Spray-Network is the proprietary software of Spray Net and cannot be reverse engineered or used in any manner other than intended for use with the franchise business model. The franchise owner must also take steps to remove users (employees) from the Spray-Network when they are no longer active. These stipulations suggest that Spray Net maintains ultimate control over the software and its usage, including the data contained within it.
While the FDD does not explicitly state that Spray Net has 'automatic access' to client information, the details provided strongly imply that Spray Net has the ability to access and manage the data within the Spray-Network. A prospective franchisee should clarify with Spray Net the extent of their access to franchisee client data and the specific protocols in place to protect client privacy.