Can Spray Net access a franchisee's computer system, and if so, under what conditions?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
e rights to use the software for the duration of the terms of the franchise agreement.
Transfers: In the event of a merger or a business acquisition of a franchise location, the license to use the franchise in the Spray-Network with the customer information may be transferred to the new owner.
Support and Maintenance: The users of the platform may reach out for support or to flag potential issues through the ticketed chatbot embedded into the Spray-Network menu. Periodically, updates, system maintenance and new features will be deployed. At the time of an update, users will be notified and are required to update their cache to permit the newest version of the operating system to be available to them.
Termination: SPRAY-NET retains the right to restrict access to the Spray-Network in the event of failure to pay invoices, breach of franchise agreement or termination of a Franchise.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
The 2025 Spray Net Franchise Disclosure Document outlines several conditions under which Spray Net can impact a franchisee's access to and use of the Spray-Network software. Spray Net retains the right to restrict a franchisee's access to the Spray-Network if the franchisee fails to pay invoices, breaches the franchise agreement, or upon termination of the franchise. This means that maintaining good financial standing and adhering to the franchise agreement are critical for continued access to the software.
Additionally, Spray Net can make changes, improvements, or modifications to the Spray-Network system as it deems appropriate. Franchisees are required to update their cache to permit the newest version of the operating system to be available to them at the time of an update. This highlights the importance of franchisees staying current with system updates to ensure compatibility and access to the latest features.
The FDD also states that in the event of a closure or termination of the franchise, Spray Net will determine the appropriate steps and limits with rights of access to the Spray-Network. This implies that Spray Net has the ultimate authority over access to the software and data in such situations. Furthermore, if a franchisee employee is no longer an active employee, the franchisee must remove the user from the Spray-Network, fully revoking access to the platform. This underscores the franchisee's responsibility to manage user access and maintain the security of the Spray-Network.