What standards is the arbitrator bound to apply in Southern Steer arbitration proceedings?

According to the 2025 Southern Steer Franchise Disclosure Document, the arbitrator is bound to specific standards when resolving disputes. The arbitrator must adhere to the express provisions outlined in the franchise agreement. This means the arbitrator's decisions must align with the terms and conditions both Southern Steer and the franchisee initially agreed upon.

Furthermore, the arbitrator cannot extend, modify, or suspend any terms of the agreement. This restriction ensures that the arbitrator's role is to interpret and apply the existing agreement, not to create new terms or alter the balance of obligations between Southern Steer and the franchisee. The arbitrator is also expected to uphold the reasonable standards of business performance and operation established by Southern Steer, ensuring consistent operational benchmarks are maintained.

In addition to adhering to the franchise agreement, the arbitrator must apply the applicable law and cannot make rulings that contradict it. This requirement ensures that the arbitration process respects the legal framework governing franchise relationships. Overall, these standards provide a structured framework for arbitration, balancing the need for fair dispute resolution with the importance of upholding the integrity of the franchise agreement and relevant legal standards.