What staffing requirements does Southern Steer mandate during business hours?
Southern_Steer Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee's Southern Steer Business will be open during the hours specified in the Brand Manual.
During business hours, the Franchisee will have Management Staff on duty responsible for supervising the Southern Steer Business's employees and operations.
- (i) Personnel.
The Franchisee will have a sufficient number of adequately trained and competent personnel on duty to guarantee efficient service to the customers of the Southern Steer Business and operation of the Southern Steer Business.
The Franchisee will require its employees to meet the appearance standards and to wear the prescribed attire or uniforms described in the Brand Manual.
The Franchisee will be responsible for the operation of its Southern Steer Business, and will control, supervise and manage all the employees, agents and independent contractors who work for or with the Franchisee.
The Franchisor will not have any right, obligation or responsibility to control, supervise or manage the Franchisee's employees, agents or independent contractors.
Source: Item 22 — ITEM. 22 CONTRACTS (FDD pages 61–168)
What This Means (2025 FDD)
According to the 2025 Southern Steer Franchise Disclosure Document, franchisees must adhere to specific staffing requirements during business hours. Southern Steer requires that franchisees have management staff on duty to supervise employees and operations. The specific number of staff is not defined in the FDD, but Southern Steer mandates that franchisees maintain a sufficient number of adequately trained and competent personnel to ensure efficient customer service and smooth business operations.
This requirement means franchisees must carefully plan their staffing levels to meet customer demand and maintain operational standards. The cost of labor and the availability of qualified staff will be important factors in the franchisee's business planning. The franchisee is responsible for all aspects of employee management, including training, appearance standards, and adherence to prescribed attire or uniforms, as detailed in the Brand Manual.
Southern Steer emphasizes that the franchisor has no obligation or responsibility to manage the franchisee's employees. This reinforces the franchisee's role as the employer and operator responsible for all personnel matters. The Brand Manual, which is referenced in the FDD, likely contains more detailed guidelines on staffing, training, and operational procedures that franchisees must follow.