Is a Southern Steer representative available via telephone or email, and who is responsible for any applicable charges for additional assistance?
Southern_Steer Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Make a representative reasonably available to You via the telephone or e-mail during Our normal business hours, as We determine is necessary to discuss You Southern Steer Business, and marketing, strategy, or advice for Your Southern Steer Business. You are responsible for any applicable charges which may apply for any such additional assistance and/or resources, including travel and living expenses. (see Section 10.3(g) of the Franchise Agreement).
Source: Item 11 — ITEM. 11 FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 26–35)
What This Means (2025 FDD)
According to Southern Steer's 2025 Franchise Disclosure Document, a representative will be reasonably available via telephone or email during normal business hours. This availability is intended for discussing the Southern Steer business, marketing strategies, or general advice. However, the franchisee is responsible for any charges that may apply for additional assistance or resources, including travel and living expenses.
This means that while Southern Steer offers support through phone and email, franchisees should be prepared to cover any costs associated with more in-depth or on-site assistance. This is a fairly standard practice in franchising, where franchisors provide a base level of support but charge for specialized or extensive help.
Prospective franchisees should clarify what constitutes "normal business hours" and what types of issues are covered under the standard support. Understanding the scope of free support versus billable assistance is crucial for budgeting and managing operational costs. It would also be wise to inquire about the typical costs associated with additional support to better prepare for potential expenses.