When must the Operating Principal or Designated Manager complete the Southern Steer Initial Training Program?
Southern_Steer Franchise · 2025 FDDAnswer from 2025 FDD Document
vide accounting software training and has seven years' experience in software management. The individuals instructing our Initial Training Program may vary.
The Initial Training Program described in the above charts are provided to You at no additional cost to You. You or Your Operating Principal and Your Designated Manager must satisfactorily complete the Initial Training Program no later than 30 days before the scheduled opening of Your Southern Steer Business. We will also provide up to three trainers for on-site, opening assistance for up to 10 days ("On-Site Assistance"). Generally, On-Site Assistance will take place immediately prior to and during Your grand opening at Your Southern Steer Business. You will pay the On-Site Assistance Fee prior to Our providing such assistance (see Items 5 and 7).
Your Southern Steer Business must always be under the supervision of a Designated Manager or Operating Principal who has satisfactorily completed Our Initial Training Program (as the case may be).
Source: Item 11 — ITEM. 11 FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 26–35)
What This Means (2025 FDD)
According to the 2025 Southern Steer Franchise Disclosure Document, the Operating Principal or Designated Manager must satisfactorily complete the Initial Training Program no later than 30 days before the scheduled opening of the Southern Steer Business. This requirement ensures that the person in charge of the location has the knowledge and skills necessary to operate the business according to Southern Steer standards from day one.
Furthermore, the FDD states that the Southern Steer Business must always be under the supervision of a Designated Manager or Operating Principal who has satisfactorily completed the Initial Training Program. If there is a new Designated Manager or Operating Principal, they must attend the Initial Training Program before taking charge of the Southern Steer Business. The franchisee is responsible for all costs associated with the replacement's training, including the standard training rates, travel, living expenses, and compensation.
This policy ensures consistent operational standards and quality control across all Southern Steer franchise locations. By requiring timely and updated training, Southern Steer aims to protect its brand reputation and provide customers with a consistent experience. The franchisee bears the financial responsibility for ensuring their managers are properly trained, which is a common practice in the franchise industry.