Is a Southern Steer franchisee required to participate in the Online Ordering/Delivery System?
Southern_Steer Franchise · 2025 FDDAnswer from 2025 FDD Document
Online Ordering System.
The Franchisor reserves the right to establish and/or facilitate a branded digital ordering, third-party delivery services and payment software platform ("Online Ordering/Delivery System") for the purpose of enhancing customer service throughout the System.
The Franchisee hereby agrees to participate in such Online Ordering/Delivery System at the Southern Steer Business.
Accordingly, the Franchisee agrees to comply with all requirements established by the Franchisor in connection with the Online Ordering/Delivery System as set forth in the Brand Manual.
The Franchisee acknowledges and agrees that the Franchisor reserves the right to establish such an Online Ordering/Delivery System and has no obligation to do so.
The Franchisee further acknowledges and agrees that the Franchisor also reserves the right to modify or discontinue any such Online Ordering /Delivery System once it has been established.
Source: Item 22 — ITEM. 22 CONTRACTS (FDD pages 61–168)
What This Means (2025 FDD)
According to Southern Steer's 2025 Franchise Disclosure Document, franchisees are required to participate in the Online Ordering/Delivery System if the franchisor establishes one. Southern Steer reserves the right to establish and/or facilitate a branded digital ordering, third-party delivery services, and payment software platform, referred to as the "Online Ordering/Delivery System," to enhance customer service throughout the system.
If Southern Steer establishes such a system, franchisees agree to participate in it at their Southern Steer Business. This participation includes complying with all requirements established by Southern Steer in connection with the Online Ordering/Delivery System, as detailed in the Brand Manual.
However, Southern Steer also retains the right to modify or discontinue any Online Ordering /Delivery System once it has been established, and has no obligation to establish such a system in the first place. This means that while franchisees must participate if a system exists, its presence and features are subject to change at Southern Steer's discretion.