What must the franchisee, Operating Principal, or Designated Manager of a Southern Steer franchise satisfactorily complete?
Southern_Steer Franchise · 2025 FDDAnswer from 2025 FDD Document
right to create Internet pages or engage in any other social media communications at the local level.
9. FRANCHISEE DUTIES; OBLIGATIONS AND OPERATING STANDARDS
In addition to the other obligations set forth in other sections of this Agreement, Franchisee are required to do the following, and restricted from doing those things where noted: 9.1. Training. Franchisee or its Operating Principal and the Designated Manager will attend and successfully complete the Initial Training Program and any Additional Training that Franchisor may choose to offer. If Franchisee or its Operating Principal and the Designated Manager fail to satisfactorily complete the Initial Training Program, Franchisor may require Franchisee or its Operating Principal and the Designated Manager to re-take the Initial Training Program or portion thereof and pay the then current training fee, if any. Any Franchisee (or Operating Principal) or Designated Manager who does not successfully complete the required Initial Training Program to the Franchisor's satisfaction will not be permitted to participate in the operations of the Franchisee's Southern Steer Business.
9.2. Compliance with System Standards.
- (a) Quality and Service Standards.
Source: Item 15 — ITEM. 15 OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 41–42)
What This Means (2025 FDD)
According to the 2025 Southern Steer Franchise Disclosure Document, the franchisee, the Operating Principal, or the Designated Manager must satisfactorily complete the Initial Training Program. Furthermore, any replacement Operating Principals and Designated Managers hired after the Required Opening Date must attend the Initial Training Program within 45 days (or such time as designated by Southern Steer) after their appointment or hiring date.
If the franchisee, Operating Principal, or Designated Manager fails to satisfactorily complete the Initial Training Program, Southern Steer may require them to retake the program or a portion of it and pay the then-current training fee. Anyone who does not successfully complete the required Initial Training Program to Southern Steer's satisfaction will not be permitted to participate in the operations of the Southern Steer Business.
In addition to the Initial Training Program, Southern Steer may require the franchisee, their management staff, and other employees to attend additional training at the franchisee's expense if the Southern Steer Business fails to meet certain performance standards or if Southern Steer determines that additional training is necessary. This ensures that all personnel involved in the operation of the Southern Steer Business are adequately trained and capable of meeting Southern Steer's standards.