What computer-related items are included in the definition of "Computers and Software" for a Southern Steer franchise?
Southern_Steer Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchisee will, at its sole expense, lease, license or purchase the computer hardware, computer software, peripheral devices and point-of-sale, cash register, credit card processing, online ordering, loyalty scanner, or other systems related to credit card processing, and operating systems ("Computers and Software") that meet the standards, specifications and requirements established by the Franchisor as set forth in the Brand Manual or otherwise in writing.
The Franchisee's Computers and Software will be configured to provide the Franchisor with direct electronic access to the Franchisee's Computers and Software, and databases to upload the data, financial information and other information the Franchisee is required to provide to the Franchisor pursuant to this Agreement or the Brand Manual, including Gross Revenues, and by category, direct labor costs and food costs.
The Franchisee will, upon written notice from the Franchisor, modify, enhance, update and upgrade the Computers and Software (including timely executing and delivering any documents, contracts, or agreements as Franchisor may reasonably require), at its sole expense, to the standards, specifications and requirements specified in the Brand Manual or otherwise in writing by the Franchisor.
Source: Item 22 — ITEM. 22 CONTRACTS (FDD pages 61–168)
What This Means (2025 FDD)
According to Southern Steer's 2025 Franchise Disclosure Document, the term "Computers and Software" encompasses a range of computer-related items that franchisees must use in their business operations. These include computer hardware, computer software, peripheral devices, and systems related to point-of-sale, cash register functions, credit card processing, online ordering, and loyalty scanners. The definition also extends to other systems related to credit card processing and operating systems.
Southern Steer requires franchisees to either lease, license, or purchase these "Computers and Software" items, ensuring they meet the standards, specifications, and requirements established by Southern Steer. These standards are detailed in the Brand Manual or provided in writing by the franchisor. This ensures uniformity and compatibility across all franchise locations, allowing for efficient data management and customer service.
Furthermore, Southern Steer mandates that the franchisee's computer systems be configured to provide the franchisor with direct electronic access. This access allows Southern Steer to retrieve data, financial information, and other information necessary for monitoring the franchisee's performance and ensuring compliance with the franchise agreement and the Brand Manual. The information includes Gross Revenues, direct labor costs, and food costs, categorized for detailed analysis.
Southern Steer also retains the right to require franchisees to modify, enhance, update, and upgrade their computer systems. This includes executing and delivering any necessary documents, contracts, or agreements. These changes are at the franchisee's sole expense and must adhere to the standards and specifications outlined in the Brand Manual or otherwise communicated in writing by Southern Steer. This ensures that all franchise locations remain current with technology and operational requirements.