What support does Pump It Up provide for the initial setup of the POpS System?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (3) We provide a staffed help desk to assist with completing the initial setup for you (or to your Operating Principal) and/or your employees within the POpS System.
While the help desk may provide troubleshooting tips for connectivity issues with the required hardware, it is your responsibility to engage with a third-party support company to help you support and/or repair any network or hardware/software issues with your Computer System.
We reserve the right to charge a fee for our help desk support at our then-current hourly rates.
You agree to incur the costs of maintaining the Computer System and any required service or support.
We or our affiliates may perform repair services for the computer or retain a third-party provider, or an Applications Service Provider ("ASP") to provide some or all of the service and support for the computer for your benefit or the benefit of all Pump It Up Businesses, and you may pay a service or ASP hosting fee.
We have no obligation to reimburse you for any costs that you incur relating to your computer system or other electronics.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, Pump It Up provides support for the initial setup of the POpS (Point of Sale) System through a staffed help desk. This help desk is available to assist the franchisee or their Operating Principal and employees in completing the initial setup within the POpS System.
While the help desk can offer troubleshooting tips for connectivity issues related to the required hardware, Pump It Up franchisees are responsible for engaging a third-party support company to handle any network, hardware, or software issues with their computer system. Pump It Up reserves the right to charge a fee for help desk support at their then-current hourly rates.
Franchisees are responsible for covering the costs of maintaining the computer system and any necessary service or support. Pump It Up or its affiliates may perform repair services or retain a third-party Application Service Provider (ASP) to provide service and support for the computer system, potentially requiring the franchisee to pay a service or ASP hosting fee. Pump It Up is not obligated to reimburse franchisees for any costs related to their computer system or other electronics.