What standards must all guest wireless lines comply with at a Pump It Up franchise?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
Wireless internet at your Franchised Business location is permitted for private use and/or for public guest internet access. If you provide guest access to wireless internet, you should add a designated line, if feasible, to avoid impacting your business operations. If a dedicated guest line is not feasible, you should obtain internet service for the Franchised Business with a minimum speed of 50 MBPS download and 10 MBPS upload. All guest wireless lines must comply with our System Standards and all PCI Compliance Standards to provide safe, clean internet browsing. All wireless traffic should be firewalled from payment processing traffic using PCI compliant methods listed in the Local Network Section.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, if a franchisee provides guest access to wireless internet, all guest wireless lines must adhere to Pump It Up's System Standards and all PCI Compliance Standards. These measures are in place to ensure safe and clean internet browsing for guests. Additionally, all wireless traffic should be firewalled from payment processing traffic using PCI compliant methods, as outlined in the Local Network Section.
For a prospective Pump It Up franchisee, this means that setting up guest Wi-Fi requires careful attention to security protocols. Franchisees must ensure their network setup complies with both Pump It Up's proprietary System Standards, which are detailed in the manuals, and the Payment Card Industry (PCI) standards, which are crucial for protecting financial data. The FDD specifies that the System Standards contain mandatory and suggested specifications, best practices, standards, operating procedures, general guidance, ongoing advice, and consultation.
The requirement to firewall wireless traffic from payment processing traffic is particularly important. This separation helps prevent potential breaches where guest network users could gain access to sensitive payment information. Franchisees will need to implement PCI compliant methods, as described in the Local Network Section, to achieve this separation effectively. This may involve specific hardware or software configurations to isolate the payment processing network.
Failure to comply with these standards could result in security vulnerabilities, potential data breaches, and non-compliance penalties. Pump It Up retains the right to modify these System Standards, so franchisees must stay updated with any changes communicated through manuals or other official communications. Therefore, franchisees should consult the Pump It Up manuals and seek clarification from the franchisor to fully understand and implement these requirements.