What is the 'Soft Opening' period for a Pump It Up franchise?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (4) This applies to Franchisees opening a Pump It Up Business. In addition to the on-the-job Training, Opening Training is completed at your Franchised Business during the "Soft Opening," which is the period up to three days prior to opening to the public and up to the first two days the Franchised Business is open to the public. During the Soft Opening, a training representative from Pump It Up may visit the Franchised Business to review the day-to-day operations. We reserve the right to modify the training at any time. This opening assistance may be provided via video conference or other online or virtual means at our sole discretion. You will not be required to pay any additional travel or living expenses incurred by our representative during the Opening Training. However, if you reschedule the opening of the Franchised Business, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you must pay our then applicable charges, including fees for our personnel and their travel and living expenses.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, the 'Soft Opening' period occurs up to three days before the franchise opens to the public and extends through the first two days that the Pump It Up location is open. During this time, a Pump It Up training representative may visit the franchise to assess daily operations. Pump It Up retains the right to modify the training at any time and may provide opening assistance via video conference or other online methods at their discretion.
Franchisees are not required to cover any additional travel or living expenses for the Pump It Up representative during the opening training. However, if the franchisee reschedules the opening, they must reimburse Pump It Up for any travel costs incurred due to changes in the personnel's travel schedules.
If a franchisee requests additional or special guidance, assistance, or training during the opening phase, and Pump It Up agrees to provide it, the franchisee must pay Pump It Up's applicable charges, including fees for personnel and their travel and living expenses. This ensures that franchisees have access to support during the critical initial launch phase, while also outlining the financial responsibilities associated with that support.