Who is required to attend the initial training program for a Pump It Up franchise?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
y Arevalo, our Senior Marketing Manager, has been with us since March 2018 and provides marketing training (Ms. Arevalo has over 5 years of marketing experience).
The initial training program is mandatory for all franchisees. We will not authorize your Franchised Business to open (or, for transfers we reserve the right to halt the operations of the Franchised Business or impose other operational restrictions on the operating business) if you (or your Operating Principal) and your managerial personnel (the person who is managing the day-to-day operations of the Franchised Business), as determined by us in our sole discretion, have not attended and successfully completed our initial training program. Your initial training must be completed after you have signed a lease for the Premises of your Pump It Up Business and prior to the date you open your Franchised Business. You likely will sign a lease at least 3 to 5 months prior to the date you complete construction of your Pump It Up Business (but the timing may be longer if your landlord delays delivery of the Premises to you). If you operate multiple Pump It Up Businesses, you are not required to complete the initial training program more than once unless we, in our sole discretion, determine that it is necessary for you to do so.
TRAINING PROGRAM
The following chart summarizes the subjects currently taught during the initial training program in the operation of a Pump It Up Business. The Initial Training Program may change from time to time.
| Obligation | Disclosure Document | |
|---|---|---|
| Section in Franchise Agreement | Item | |
| p. Indemnification | Section 23 | None |
| q. Owner’s participation/ | Sections 12.I, 14.D, 14.E | Items 11 and 15 |
| management/staffing | ||
| r. Records/reports | Section 8 | Item 6 |
| s. Inspections/audits | Sections 8.D, 12.G | Item 6 |
| t. Transfer | Sections 15, 16 | Items 6 and 17 |
| u. Renewal | Section 4 | Items 6 and 17 |
| v. Post-termination obligations | Section 20 | Item 17 |
| w. Non-competition covenants | Section 18 | Item 17 |
| x. Dispute resolution | Section 27 | Item 17 |
| y. Personal Guaranty | Section 14.C & Exhibit 5 | Item 15 |
NOTES:
(1) The primary instructional materials are the Manuals. The Manuals contain mandatory and suggested specifications, best practices, standards, operating procedures, general guidance, ongoing advice, and consultation, including our System Standards, that we prescribe or recommend from time to time for the operation of a Pump It Up Business, and information relating to your other obligations under your Franchise Agreement.
(2) "TC" means our training center located at our headquarters in Phoenix, Arizona. The training includes on-the-job training at a Pump It Up facility or at any location we may specify, including virtual training as designated by us.
(3) This training is completed after you have executed a lease for the Premises or have obtained an operating Pump It Up Business by transfer from another Pump It Up franchisee.
(4) This applies to Franchisees opening a Pump It Up Business.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, the initial training program is mandatory for all franchisees. Specifically, the franchisee (or their Operating Principal) and their managerial personnel (the person managing the day-to-day operations) must attend and successfully complete the initial training program. Pump It Up will not authorize the franchise to open if these requirements are not met. If a franchisee operates multiple Pump It Up Businesses, they are not required to complete the initial training program more than once, unless Pump It Up determines it is necessary.
The initial training must be completed after the franchisee has signed a lease for the premises and before the franchise opens. Franchisees will likely sign a lease at least 3 to 5 months prior to completing construction, though this timeline may be longer if the landlord delays delivery of the premises. If any individual fails to successfully complete the initial training program, they may repeat the program, or the franchisee may send a substitute to complete the next available program. Pump It Up may charge a tuition fee for substitute or additional employees attending the initial training program, including those repeating the training.
Pump It Up may require replacement managerial personnel to satisfactorily complete their training programs within 90 days of being designated as managerial personnel. Replacement managerial personnel may attend the next training program offered by Pump It Up or be trained by the franchisee's training personnel. All persons attending initial training are required to sign Pump It Up's standard Liability Waiver and Release. The initial training program involves classroom instruction as well as hands-on instruction at a Pump It Up facility or any other location specified in writing. Pump It Up may provide the initial training program entirely or in part via video conference or other online or virtual means at dates and times designated by them. If a franchisee obtains an operating Pump It Up Business by transfer from another Pump It Up franchisee, they must complete this initial training program within 60 days of operating that Pump It Up Business, unless otherwise specified by Pump It Up.
Franchisees are responsible for covering all travel, living, and other expenses incurred by themselves and their employees while attending or participating in the training. Pump It Up also offers ongoing training, which may include periodic conventions, regional meetings, and conferences, including their Annual Franchise Meeting. The fee for one owner to attend the Annual Franchise Meeting will be withdrawn from the franchisee's account no less than six weeks prior to the event, with payment for additional attendees due as invoiced. If a franchisee fails to attend any required training event, Pump It Up can charge reasonable registration or similar fees for these courses, including the fee for the Annual Franchise Meeting.