Can Pump It Up provide the initial training program via video conference?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (8) Conduct our initial training program for you (or your Operating Principal), and the managerial personnel (the person who is managing the day-to-day operations) of the Franchised Business at our headquarters or another designated location. At our sole discretion, we may provide the initial training program to you via video conference or other online or virtual means. (Franchise Agreement, Section 11.1).
- (9) Provide opening assistance to you at the Franchised Business. This assistance may include up to three days of on-site training for you (or your Operating Principal) and the managerial personnel (the individuals managing the day-to-day operations) of the Franchised Business. We reserve the right to modify this opening assistance in any manner, including reducing or increasing the number of days and/or times of training. In our sole discretion, this opening assistance may be provided via video conference or other online or virtual means. (Franchise Agreement, Section 11.C.)
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, the franchisor has the option to provide the initial training program via video conference or other online or virtual methods. Specifically, Pump It Up may choose to conduct the initial training program for the franchisee (or their Operating Principal) and managerial personnel at their headquarters or another designated location. However, the FDD states that Pump It Up retains the discretion to deliver this initial training program through video conferencing or other online platforms.
This flexibility extends to the opening assistance provided to franchisees. Pump It Up reserves the right to modify the opening assistance, including the duration and timing of training, and may also provide this assistance via video conference or other online methods at their discretion. This indicates that franchisees may not always be required to travel to a physical location for either the initial training or the opening assistance, potentially reducing travel costs and time commitments.
Furthermore, the FDD states that franchisees may be required to complete additional training with the Pump It Up team via video conference or other online or virtual means, or through self-service methods as designated by Pump It Up. This highlights the ongoing emphasis on virtual training options, allowing Pump It Up to adapt its training methods and potentially reduce costs for both the franchisor and franchisees. The availability of virtual training options can be a significant benefit for franchisees who may have difficulty traveling to in-person training sessions.