When does the Opening Training for a new Pump It Up franchise take place?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (4) This applies to Franchisees opening a Pump It Up Business. In addition to the on-the-job Training, Opening Training is completed at your Franchised Business during the "Soft Opening," which is the period up to three days prior to opening to the public and up to the first two days the Franchised Business is open to the public. During the Soft Opening, a training representative from Pump It Up may visit the Franchised Business to review the day-to-day operations. We reserve the right to modify the training at any time. This opening assistance may be provided via video conference or other online or virtual means at our sole discretion. You will not be required to pay any additional travel or living expenses incurred by our representative during the Opening Training. However, if you reschedule the opening of the Franchised Business, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you must pay our then applicable charges, including fees for our personnel and their travel and living expenses.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, Opening Training is completed at the franchisee's location during the "Soft Opening." This period includes up to three days before the location opens to the public and the first two days after opening. During this time, a Pump It Up training representative may visit the franchise to review daily operations. Pump It Up retains the right to modify the training at any time and may provide this assistance via video conference or other online means at their discretion.
Pump It Up does not require the franchisee to pay additional travel or living expenses for the representative during Opening Training. However, if the franchisee reschedules the opening, they must reimburse Pump It Up for any travel costs incurred due to changes in personnel travel schedules. Should the franchisee request additional or special guidance during this phase, and Pump It Up agrees to provide it, the franchisee must pay the applicable charges, including fees for personnel and their travel and living expenses.
This on-site opening assistance is distinct from the initial training program, which must be completed before the franchise opens. The initial training program is mandatory for all franchisees and covers various aspects of operating a Pump It Up Business. The franchisor will not authorize the franchise to open if the franchisee (or their Operating Principal) and managerial personnel have not successfully completed the initial training program.