When does the Opening Training for a new Pump It Up franchise occur?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (4) This applies to Franchisees opening a Pump It Up Business. In addition to the on-the-job Training, Opening Training is completed at your Franchised Business during the "Soft Opening," which is the period up to three days prior to opening to the public and up to the first two days the Franchised Business is open to the public. During the Soft Opening, a training representative from Pump It Up may visit the Franchised Business to review the day-to-day operations. We reserve the right to modify the training at any time. This opening assistance may be provided via video conference or other online or virtual means at our sole discretion. You will not be required to pay any additional travel or living expenses incurred by our representative during the Opening Training. However, if you reschedule the opening of the Franchised Business, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you must pay our then applicable charges, including fees for our personnel and their travel and living expenses.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, Opening Training is completed at the franchisee's location during the "Soft Opening". The Soft Opening is defined as the period up to three days prior to opening to the public and up to the first two days the franchised business is open to the public. During this time, a Pump It Up training representative may visit the franchise to review day-to-day operations. Pump It Up retains the right to modify the training at any time and may provide this opening assistance via video conference or other online or virtual means at their sole discretion.
Franchisees are not required to pay any additional travel or living expenses incurred by the Pump It Up representative during the Opening Training. However, if the franchisee reschedules the opening of the franchised business, they must reimburse Pump It Up for any travel costs incurred in changing the travel schedules of their personnel. If the franchisee requests, and Pump It Up agrees to provide, additional or special guidance, assistance, or training during this opening phase, the franchisee must pay Pump It Up's then applicable charges, including fees for their personnel and their travel and living expenses.
This type of on-site opening assistance is fairly common in the franchise industry, particularly for businesses that require specific operational procedures or have complex service offerings. The initial and ongoing training programs are designed to ensure that franchisees and their staff operate the business according to Pump It Up's standards and procedures. This helps maintain consistency across all franchise locations and protects the brand's reputation.