During the Opening Training for my Pump It Up franchise, who must be on-site at the Franchised Business?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
C. Opening Training. If this is your first Franchised Business, excluding any Franchise Business you acquire via transfer from a previous Pump It Up franchisee, a training representative will visit in-person and/or conduct virtual or other online training as we designate to assist with your opening of the Franchised Business (the "Opening Training"). The Initial Franchise Fee includes the costs for the Opening Training. You are not required to pay any additional costs for any of the travel or living expenses incurred by our representative while providing the Opening Training to you. However, if you reschedule the opening of the Franchised Business and/or are unable to open during the training, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel for the postponed training. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you agree to pay our then applicable charges, including fees for our personnel and their travel and living expenses. You (or your Operating Principal) must be on-site at the Franchised Business at all times during Opening Training.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, if you are a new franchisee, either you or your Operating Principal must be on-site at the Franchised Business at all times during the Opening Training. This requirement ensures that the owner or designated manager is present to receive and implement the training provided by Pump It Up's representatives.
The Opening Training is designed to assist with the initial setup and operation of the franchise. A training representative from Pump It Up will conduct this training in person, virtually, or through other online methods. The costs for this training are included in the Initial Franchise Fee, so you won't have to pay extra for the representative's travel or living expenses.
However, if you reschedule the opening or are unable to open during the scheduled training, you will be responsible for reimbursing Pump It Up for any travel costs they incur due to changes in their personnel's travel schedules. Additionally, if you request extra or special assistance during the opening phase, you will have to pay Pump It Up's applicable charges, including fees for their personnel and their travel and living expenses. Therefore, it's crucial to adhere to the training schedule and be prepared for the opening to avoid additional costs.