What kind of opening assistance does Pump It Up provide at the Franchised Business?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (9) Provide opening assistance to you at the Franchised Business. This assistance may include up to three days of on-site training for you (or your Operating Principal) and the managerial personnel (the individuals managing the day-to-day operations) of the Franchised Business. We reserve the right to modify this opening assistance in any manner, including reducing or increasing the number of days and/or times of training. In our sole discretion, this opening assistance may be provided via video conference or other online or virtual means. (Franchise Agreement, Section 11.C.)
NOTES:
- (4) This applies to Franchisees opening a Pump It Up Business. In addition to the on-the-job Training, Opening Training is completed at your Franchised Business during the "Soft Opening," which is the period up to three days prior to opening to the public and up to the first two days the Franchised Business is open to the public. During the Soft Opening, a training representative from Pump It Up may visit the Franchised Business to review the day-to-day operations. We reserve the right to modify the training at any time. This opening assistance may be provided via video conference or other online or virtual means at our sole discretion. You will not be required to pay any additional travel or living expenses incurred by our representative during the Opening Training. However, if you reschedule the opening of the Franchised Business, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you must pay our then applicable charges, including fees for our personnel and their travel and living expenses.
We reserve the right to set up any social media accounts for you within 60 days prior to the opening of your Pump It Up Franchised Business. These social media accounts may include Facebook, X (Twitter), Yelp, Instagram, TikTok and/or Snapchat and are intended to assist in the initial promotion of your Pump It Up business.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, Pump It Up will provide opening assistance at the Franchised Business, which may include up to three days of on-site training for the franchisee (or their Operating Principal) and the managerial personnel who manage the day-to-day operations. Pump It Up reserves the right to modify this opening assistance in any manner, including reducing or increasing the number of days and/or times of training. In Pump It Up's sole discretion, this opening assistance may be provided via video conference or other online or virtual means.
Opening Training is completed at the franchisee's location during the "Soft Opening," which is the period up to three days prior to opening to the public and up to the first two days the Franchised Business is open to the public. During the Soft Opening, a training representative from Pump It Up may visit the Franchised Business to review the day-to-day operations. The franchisee will not be required to pay any additional travel or living expenses incurred by Pump It Up's representative during the Opening Training.
However, if the franchisee reschedules the opening of the Franchised Business, they must reimburse Pump It Up for any travel costs they incur in changing the travel schedules of their personnel. If the franchisee requests, and Pump It Up agrees to provide, additional or special guidance, assistance, or training during this opening phase, the franchisee must pay Pump It Up's then applicable charges, including fees for their personnel and their travel and living expenses.
Pump It Up also reserves the right to set up any social media accounts for the franchisee within 60 days prior to the opening of their Pump It Up Franchised Business. These social media accounts may include Facebook, X (Twitter), Yelp, Instagram, TikTok and/or Snapchat and are intended to assist in the initial promotion of the Pump It Up business.