Is the initial training program mandatory for all Pump It Up franchisees?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
The initial training program is mandatory for all franchisees. We will not authorize your Franchised Business to open (or, for transfers we reserve the right to halt the operations of the Franchised Business or impose other operational restrictions on the operating business) if you (or your Operating Principal) and your managerial personnel (the person who is managing the day-to-day operations of the Franchised Business), as determined by us in our sole discretion, have not attended and successfully completed our initial training program. Your initial training must be completed after you have signed a lease for the Premises of your Pump It Up Business and prior to the date you open your Franchised Business. You likely will sign a lease at least 3 to 5 months prior to the date you complete construction of your Pump It Up Business (but the timing may be longer if your landlord delays delivery of the Premises to you). If you operate multiple Pump It Up Businesses, you are not required to complete the initial training program more than once unless we, in our sole discretion, determine that it is necessary for you to do so.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, the initial training program is mandatory for all franchisees. Pump It Up will not authorize a new franchise location to open unless the franchisee (or their Operating Principal) and their managerial personnel, as determined by Pump It Up, have attended and successfully completed the initial training program. For franchisees who obtain an operating Pump It Up Business by transfer, they must complete the initial training program within 60 days of operating that Pump It Up Business, unless Pump It Up specifies otherwise.
The initial training must be completed after the franchisee has signed a lease for the premises and before the franchise opens. The FDD notes that franchisees will likely sign a lease at least 3 to 5 months prior to the completion of construction. If any individual required to complete the initial training program fails to do so successfully, they may repeat the program, or the franchisee may send a substitute to complete the next available program. Pump It Up may charge a tuition fee for substitute or additional employees attending the initial training program.
The initial training program involves classroom instruction and hands-on instruction at a Pump It Up facility or another location specified by Pump It Up. Pump It Up may provide the initial training program entirely or partly via video conference or other online or virtual means. Franchisees are responsible for all travel, living, and other expenses incurred while attending or participating in the training. All persons attending initial training are required to sign Pump It Up's standard Liability Waiver and Release.
Pump It Up also offers ongoing training, and franchisees must implement a training program for all their employees. Franchisees are responsible for hiring and properly training their employees, consistent with the training provided by Pump It Up and outlined in the manuals. Pump It Up may require franchisees (or their Operating Principal) to attend and complete various training courses periodically, including conventions, regional meetings, and conferences, which may be held in person or virtually. If a franchisee fails to attend any required training event, Pump It Up can charge reasonable registration or similar fees.