What information must be included when notifying Pump It Up of a claim or incident?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- K. Notification of Claims. You must notify us in writing within 5 days of receipt of notice of any health or safety violation, the commencement of any action, suit, or proceeding, and of the issuance of any order, writ, injunction, award, or decree of any court, agency, or other governmental instrumentality, or occurrence of any accident or injury which may adversely affect the operation of the Franchised Business or your financial condition or give rise to liability or a claim against you or us. This notification must include submitting all incident reports relating to the event that occurred giving rise to the possible claim, as well as all other documentation in your possession, custody or control, which may include, but not be limited to, any audio and/or video recordings of said event.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, franchisees must provide written notification within 5 days of receiving notice of any health or safety violation, the start of any legal action, suit, or proceeding. This also applies to the issuance of any order, writ, injunction, award, or decree from any court, agency, or governmental body. Notification is also required if any accident or injury occurs that could negatively impact the franchise's operations or financial condition, or that could lead to liability or a claim against the franchisee or Pump It Up.
The notification to Pump It Up must include all incident reports related to the event that led to the potential claim. Additionally, franchisees must submit all other relevant documentation in their possession, custody, or control. This documentation can include audio and video recordings of the event.
This requirement ensures that Pump It Up is promptly informed of any issues that could affect the brand's reputation, financial stability, or legal standing. By mandating specific documentation, Pump It Up aims to gather comprehensive information to assess the situation and take appropriate action. For a prospective franchisee, this means maintaining thorough records and acting quickly to report any incidents that could lead to a claim.