What is included in the Pump It Up Computer System?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
C. Computer and Point of Sale System.
(1) You must purchase or otherwise have to use computer hardware, a dedicated telephone and power line, 24-hour telephone navigation system with voice messaging capabilities, high speed internet and/or communications connections (at the speed of at least 30 Mbps download and 5 Mbps upload), modems, printers and other electronic accessories or peripheral equipment as we specify in the Manuals or otherwise (collectively, the "Computer System"). The Computer System must effectively run our fully integrated, web-based scheduling, reservation, and point of sale system (the "POpS System"). The POpS System is a store operations system that allows for on-line scheduling, reservations, payment processing and marketing database storage. You must be able to electronically provide all information obtained by or through the POpS System to us, in that format and medium as we may specify from time to time. You must provide all assistance required by us to bring the POpS System online. You agree that we have the free and unfettered right to retrieve any data and information from your POpS System as we, in our sole discretion, deem appropriate, including electronically pulling the sales and other data of the Franchised Business. For all activities relating to the Franchised Business, you must maintain and use a Pump It Up Business email address that we will assign to you.
- (2) We may, in our sole discretion, mandate that you (at your sole expense): (a) add memory, accessories or peripheral equipment and/or additional, new or substitute software to the Computer System used by you; and (b) replace or upgrade elements of the Computer System with a larger system capable of assuming and discharging the computer-related tasks and functions specified by us.
You acknowledge that computer designs and functions change periodically and that we may desire to make substantial modifications to our computer specifications or require installation of entirely different systems at any time and at any frequency during the term of this Agreement.
Within 30 days after you receive notice from us, you agree to obtain and install the new or updated computer or other electronic components that we designate.
If we install these components for you, you must pay our then-current installation fees and any travel, living and other expenses incurred by our personnel.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, the Computer System includes computer hardware, a dedicated telephone and power line, a 24-hour telephone navigation system with voice messaging, high-speed internet (at least 30 Mbps download and 5 Mbps upload), modems, printers, and other electronic accessories as specified in the manuals. The Computer System must effectively run Pump It Up's web-based scheduling, reservation, and point of sale system (POpS System).
The POpS system is a store operations system that allows for online scheduling, reservations, payment processing, and marketing database storage. Pump It Up franchisees must be able to electronically provide all information obtained through the POpS System to Pump It Up in the specified format. Pump It Up has the right to retrieve any data and information from the franchisee's POpS System, including sales and other data. For all activities related to the franchised business, franchisees must maintain and use a Pump It Up Business email address assigned by the company.
Pump It Up may mandate that franchisees add memory, accessories, peripheral equipment, or additional software to the Computer System. Franchisees may also be required to replace or upgrade elements of the Computer System with a larger system. Computer designs and functions change periodically, and Pump It Up may make substantial modifications to computer specifications or require the installation of entirely different systems at any time during the agreement. Franchisees agree to install new or updated computer components within 30 days of receiving notice from Pump It Up. If Pump It Up installs these components, the franchisee must pay the then-current installation fees and any travel, living, and other expenses incurred by Pump It Up personnel.