What happens if a Pump It Up franchisee reschedules the opening of their Franchised Business?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (4) This applies to Franchisees opening a Pump It Up Business. In addition to the on-the-job Training, Opening Training is completed at your Franchised Business during the "Soft Opening," which is the period up to three days prior to opening to the public and up to the first two days the Franchised Business is open to the public. During the Soft Opening, a training representative from Pump It Up may visit the Franchised Business to review the day-to-day operations. We reserve the right to modify the training at any time. This opening assistance may be provided via video conference or other online or virtual means at our sole discretion. You will not be required to pay any additional travel or living expenses incurred by our representative during the Opening Training. However, if you reschedule the opening of the Franchised Business, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you must pay our then applicable charges, including fees for our personnel and their travel and living expenses.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, if a franchisee reschedules the opening of their franchised business, they must reimburse Pump It Up for any travel costs the company incurs in changing the travel schedules of its personnel. This reimbursement covers expenses related to adjusting travel arrangements for Pump It Up's representatives who were scheduled to provide opening training and assistance. This policy ensures that Pump It Up is compensated for the financial impact of last-minute changes to the opening schedule.
In addition to covering travel costs, if the franchisee requests and Pump It Up agrees to provide additional or special guidance, assistance, or training during the opening phase, the franchisee must pay Pump It Up's then-applicable charges. These charges include fees for Pump It Up's personnel, as well as their travel and living expenses. This provision allows Pump It Up to offer customized support beyond the standard opening assistance, with the franchisee bearing the associated costs.
This policy is fairly standard in the franchise industry, as franchisors often incur costs when franchisees alter opening dates, especially when training and support staff are involved. Franchisees should carefully consider the potential financial implications of rescheduling their opening, as they will be responsible for covering Pump It Up's resulting expenses. This requirement underscores the importance of thorough planning and coordination to minimize the likelihood of needing to postpone the grand opening.