Can a Pump It Up franchisee be required to pay a service or ASP hosting fee?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
rvices that we provide. The Help Desk Support Fee, if any, will be detailed in the Manuals. Currently, we do not charge a Support Fee, but reserve the right to charge up to $1,000 per month or $150 per hour, whichever is greater, for a Support Fee in the future.
- G. Application Service Provider (ASP) Fee. If we perform repair services or retain a thirdparty application service provider to provide some or all of the service and support for your benefit or for the benefit of all Pump It Up Franchised Businesses, you will pay a service or ASP hosting fee to us or to our third-party provider. The ASP Fees, if any, will be detailed in the Manuals. Currently we do not charge an ASP Hosting Fee; however, we reserve the right to charge up to $650 per month for the ASP Hosting Fee in the future.
- H. Site Evaluation Fee. If we evaluate the proposed location for your Franchised Business onsite, you will pay us a Site Evaluation Fee equal to $500 per person that we send to the Site, per day that we are at or traveling to the Site. In addition to the Site Evaluation Fee, you must also pay all of our travel, living and other expenses for all site evaluations.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, franchisees may be required to pay a service or ASP (Application Service Provider) hosting fee. If Pump It Up or a third-party ASP provides service and support for the benefit of the franchisee or all Pump It Up franchised businesses, the franchisee will be responsible for these fees. While the FDD states that Pump It Up does not currently charge an ASP Hosting Fee, it reserves the right to charge up to $650 per month in the future.
Additionally, Pump It Up states that franchisees are responsible for the costs of maintaining the computer system and any required service or support. Pump It Up or its affiliates may perform repair services or retain a third-party provider, or an ASP, to provide service and support for the computer, and the franchisee may have to pay a service or ASP hosting fee.
Pump It Up also states that it or its affiliates may charge a monthly or other fee for any proprietary software or technology that it licenses to the franchisee and for other maintenance and support services provided during the term of the agreement. The ASP fees, if any, will be detailed in the manuals.