Where can a Pump It Up franchisee find crisis management information?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
etion. We or our designee shall have the right to terminate (and subsequently restart) any Regional Co-op Fund. Upon termination, all monies in that Regional Co-op Fund shall be spent for advertising and/or promotional purposes for Pump It Up Businesses in the subject DMA.
10. MANUALS
A. During the Term, we will allow you access to our Manuals in any medium we decide (the "Manuals"). The Manuals consist of such materials (including, as applicable, audiotapes, videotapes, magnetic media, computer software, written materials, online documentation, recorded virtual webinars, live webinars) that we generally furnish to franchisees from time to time for use in operating a Pump It Up Business. The Manuals contain mandatory and suggested specifications, best practices, standards, operating procedures, general guidance, ongoing advice, and consultation, including our System Standards, that we prescribe or recommend from time to time for the operation of a Pump It Up Business and information relating to your other obligations under this Agreement and related agreements. You agree to follow the standards, specifications and operating procedures we establish periodically for the Pump It Up System that are described in the Manuals and in any other written communications we provide to you. You understand that our System Standards may regulate (to the extent allowed by law) maximum, minimum and other pricing requirements for the services and products your Pump It Up Business sells.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to the 2025 Pump It Up Franchise Disclosure Document, franchisees can find information regarding the operation of the franchised business in the manuals. Pump It Up will allow franchisees access to the manuals in any medium they decide. The manuals consist of materials such as audiotapes, videotapes, computer software, written materials, online documentation, recorded virtual webinars, and live webinars.
The manuals contain mandatory and suggested specifications, best practices, standards, operating procedures, general guidance, ongoing advice, and consultation, including the Pump It Up System Standards. These materials prescribe or recommend practices for the operation of a Pump It Up Business and information relating to the franchisee's obligations under the franchise agreement. Franchisees must follow the standards, specifications, and operating procedures that Pump It Up establishes periodically for the Pump It Up System, as described in the manuals and in any other written communications provided.
Pump It Up also provides ongoing advice and consultation to franchisees regarding the operation of the franchised business. This guidance is furnished in the manuals, bulletins, emails, written materials, online sources, telephone conversations, virtual webinars, and consultations at the Pump It Up office, a Pump It Up business, or any other location, including virtually. While the FDD specifies that the manuals contain information regarding the operation of the franchised business, it does not specifically state that crisis management information is included in the manuals. A prospective franchisee should confirm with Pump It Up whether crisis management information is included in the manuals.