What are 'Enhancements' to the Pump It Up software?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
- (3) We provide a staffed help desk to assist with completing the initial setup for you (or to your Operating Principal) and/or your employees within the POpS System.
While the help desk may provide troubleshooting tips for connectivity issues with the required hardware, it is your responsibility to engage with a third-party support company to help you support and/or repair any network or hardware/software issues with your Computer System.
We reserve the right to charge a fee for our help desk support at our then-current hourly rates.
You agree to incur the costs of maintaining the Computer System and any required service or support.
We or our affiliates may perform repair services for the computer or retain a third-party provider, or an Applications Service Provider ("ASP") to provide some or all of the service and support for the computer for your benefit or the benefit of all Pump It Up Businesses, and you may pay a service or ASP hosting fee.
We have no obligation to reimburse you for any costs that you incur relating to your computer system or other electronics.
- (4) We or our affiliates may condition any license of proprietary software to you, or your use of technology that we or our affiliates develop or maintain, on your signing a software license agreement or similar document that we or our affiliates prescribe to regulate your use of, and our and your respective rights and responsibilities with respect to, the software or technology.
We or our affiliates may charge you a monthly or any other fee for any proprietary software or technology that we or our affiliates license to you and for other maintenance and support services that we or our affiliates provide during the term of this Agreement.
- (5) You must use and maintain the Computer System according to our System Standards.
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
Based on the 2025 Pump It Up Franchise Disclosure Document, the franchisor may require franchisees to obtain and install new or updated computer or other electronic components. If Pump It Up installs these components, the franchisee must pay the then-current installation fees and any travel, living, and other expenses incurred by their personnel. The franchisor may charge a monthly or other fee for any proprietary software or technology that they license to the franchisee, as well as for other maintenance and support services provided during the term of the agreement. Franchisees are responsible for maintaining the computer system according to Pump It Up's System Standards.
Pump It Up may develop proprietary or branded products, including software programs, that will be prepared by or for them according to their proprietary designs. Franchisees may be required to purchase specific products, equipment, materials, supplies, and/or services from specific vendors designated by Pump It Up. If franchisees develop any new concepts, processes, or improvements relating to the Pump It Up system, they must promptly notify the franchisor, and this becomes the franchisor's property as a "work made for hire."
The Pump It Up system includes a reservation system and other proprietary computer software, which the franchisor may change, improve, and further develop from time to time. The franchisor also provides manuals in various media, including computer software and online documentation, containing mandatory and suggested specifications, best practices, standards, operating procedures, and general guidance for operating a Pump It Up business. Franchisees must follow the standards, specifications, and operating procedures established by Pump It Up, including pricing requirements for services and products.