What costs is a Pump It Up franchisee responsible for if they request additional training?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
ual means at our sole discretion. You will not be required to pay any additional travel or living expenses incurred by our representative during the Opening Training. However, if you reschedule the opening of the Franchised Business, you must reimburse us for any travel costs we incur in changing the travel schedules of our personnel. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you must pay our then applicable charges, including fees for our personnel and their travel and living expenses.
- (5) The Safety Program includes information and training regarding insurance waivers, compliance with manufacturer guidelines for inflatable ridership, incident reports, and other elements of the Risk Mitigation Strategy as outlined in the Manuals.
You may be required to complete training with our team via video conference or other online or virtual means at our sole discretion, or conduct training through self-service means as we may designate.
Ongoing Training
You must implement a training program for all employees of the Franchised Business.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to the 2025 Pump It Up Franchise Disclosure Document, if a franchisee requests additional or special guidance, assistance, or training during the opening phase, they must pay Pump It Up's then-applicable charges. These charges include fees for Pump It Up personnel as well as their travel and living expenses. This applies specifically if the franchisee requests the additional support and Pump It Up agrees to provide it.
Pump It Up also requires franchisees to implement a training program for all their employees, and the franchisee is responsible for the costs associated with hiring and properly training their employees. This training must align with the training Pump It Up provides to the franchisee and as outlined in the manuals. Franchisees cannot employ individuals who fail to complete the training program or are unqualified to perform their duties according to Pump It Up's standards.
Pump It Up may also require franchisees (or their Operating Principal) to attend various training courses periodically, such as conventions, regional meetings, and the Annual Franchise Meeting. While the fee for one owner to attend the Annual Franchise Meeting is withdrawn from the franchisee's account, payment for additional attendees is invoiced separately. Franchisees are responsible for all travel and living expenses incurred during these training courses and programs for both themselves and their employees. Additionally, Pump It Up may require the use of online training programs, and franchisees are responsible for ensuring their staff members utilize these resources, including materials in the manuals and other online platforms.
If any individual required to complete the initial training program fails to do so successfully, Pump It Up may charge a tuition fee for substitute or additional employees (including those repeating training) who attend the initial training program. Replacement managerial personnel may need to complete training programs within 90 days of being designated as such, either by attending Pump It Up's training program or being trained by the franchisee's training personnel. All attendees of initial training must sign a standard Liability Waiver and Release.