Where does Pump It Up conduct its initial training program?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
Before you open the Franchised Business, you (or your Operating Principal) must attend and complete our initial training program. The initial training program involves classroom instruction as well as hands-on instruction at a Pump It Up facility of our choosing and/or at any other location as we may specify in writing. We may, in our sole discretion, provide the initial training program entirely or in part via video conference or other online or virtual means at dates and times designated by us. If you obtain an operating Pump It Up Business by transfer from another Pump It Up franchisee, you must complete this initial training program within 60 days of operating that Pump It Up Business, unless otherwise specified by us. If you are opening a new location, the initial training program must be completed in advance of the opening of your Franchised Business. You must pay all travel, living and other expenses incurred by you and your employees while attending or otherwise participating in the training. The Initial Training Program is offered periodically on an as-needed basis, as we determine such a need.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, the initial training program involves both classroom and hands-on instruction. This training takes place at a Pump It Up facility chosen by the company, or at any other location that Pump It Up specifies in writing. Pump It Up retains the discretion to conduct the initial training program entirely or partially via video conference or other online or virtual methods.
For prospective franchisees, this means that the initial training could require travel to a designated Pump It Up location, or it could be completed remotely. Franchisees are responsible for all travel, living, and other expenses incurred while attending or participating in the training. The FDD also mentions that "TC" means the training center located at Pump It Up's headquarters in Phoenix, Arizona, which suggests that some training may occur at this location.
Pump It Up requires franchisees (or their Operating Principal) to complete the initial training program before opening their franchise. If a franchisee obtains an operating Pump It Up Business by transfer, they must complete the training within 60 days of operating the business, unless Pump It Up specifies otherwise. The initial training program is mandatory, and Pump It Up will not authorize the franchise to open if the franchisee (or Operating Principal) and their managerial personnel have not successfully completed the program. This condition underscores the importance Pump It Up places on standardized training and operational knowledge for all franchisees and their key staff members.
In addition to the initial training program, Pump It Up also provides opening assistance at the franchised business, which may include up to three days of on-site training. This assistance can also be provided via video conference or other online or virtual means at Pump It Up's discretion. Franchisees are not required to pay any additional travel or living expenses incurred by Pump It Up's representative during the opening training, but may be responsible for travel costs if the opening is rescheduled.