What is the condition for Pump It Up to impose a Help Desk Support Fee?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
Section 9.B.) are set forth in Section 9.
- E. Late Payment Fee. We may charge a late report fee in the amount of $75 for each day that any payment required by Section 7 is late. We will electronically debit your business checking account automatically for any late payment fee.
- F. Help Desk Support Fee. We may impose a Help Desk Support Fee upon you in exchange
Source: Item 23 — RECEIPTS (FDD pages 60–225)
What This Means (2025 FDD)
According to the 2025 Pump It Up Franchise Disclosure Document, Pump It Up may require franchisees to pay a Help Desk Support Fee for telephone, web-based, or other support services. The exact amount of the Help Desk Support Fee, if any, will be detailed in the Manuals. Currently, Pump It Up does not charge this fee. However, Pump It Up reserves the right to charge up to $1,000 per month or $150 per hour, whichever is greater, for a Support Fee in the future.
This means that while Pump It Up franchisees are not currently paying for help desk support, they should be aware that this is subject to change. The cost could be up to $1,000 monthly or $150 hourly, depending on how Pump It Up decides to structure the fee. The specific details regarding when and how this fee will be applied will be outlined in the Pump It Up Manuals, which franchisees are expected to follow.
Prospective franchisees should carefully review the Pump It Up Manuals for the most up-to-date information on the Help Desk Support Fee and other potential fees. It would be prudent to discuss this potential fee with current franchisees to understand how the help desk support operates and how likely it is that this fee will be implemented.