Is additional training provided by Pump It Up for franchisees and their managerial personnel?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
After you open your Franchised Business, we will:
- (4) Provide additional training for you (or your Operating Principal) and your managerial personnel, which may be conducted in person or via virtual means. (Franchise Agreement, Section 11.C.)
- (5) Provide ongoing recommendations and consultation to you regarding the operation of the Franchised Business through the Manuals, bulletins or other written materials, electronic media, meetings,
seminars, conferences, and telephone or in person conversations at our office or the Franchised Business or another designated location we specify, including via virtual means. (Franchise Agreement, Section 11.F.)
You must implement a training program for all employees of the Franchised Business. You are responsible for hiring and the proper training of your employees consistent with the training we have provided you and that is outlined in the Manuals. You may not employ any person who fails or refuses to complete your training program or is unqualified to perform the duties at the Business in accordance with the requirements established for the operation of a Pump It Up Business.
We may require you (or your Operating Principal) to attend and satisfactorily complete various training courses that we periodically choose to provide at the times and locations that we designate. Training courses can include periodic conventions, regional meetings, and conferences that we specify, including our Annual Franchise Meeting. Any training courses may be held in person or virtually in our sole discretion. In our sole discretion, we may allow managerial personnel to attend in lieu of the Franchise Owner(s) or Operating Principal. The fee for one owner to attend the Annual Franchise Meeting will be withdrawn from your account no less than six weeks prior to the event. Payment for additional attendees will be due as invoiced. If you fail to attend any required training event, we can charge you reasonable registration or similar fees for these courses, including the fee for the Annual Franchise Meeting. You must pay all travel and living expenses you and your employees incur during all training courses and programs. We may also require you (or your Operating Principal) to utilize online training programs that we make available to you and your staff members, including through the Manuals and other online platforms.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, additional training is provided for franchisees (or their Operating Principal) and their managerial personnel after the opening of the franchised business. This training may be conducted in person or via virtual means. Pump It Up also requires franchisees to implement a training program for all of their employees, ensuring they are properly trained according to the methods outlined in the manuals and the training provided to the franchisee.
The franchisor may also require franchisees (or their Operating Principal) to attend and satisfactorily complete various training courses periodically. These courses can include conventions, regional meetings, and conferences, including the Annual Franchise Meeting, and may be held in person or virtually. While managerial personnel may be allowed to attend in place of the franchisee, failing to attend required training events can result in the franchisee being charged reasonable registration or similar fees, including the fee for the Annual Franchise Meeting. Franchisees are responsible for all travel and living expenses incurred during these training courses and programs for themselves and their employees.
Pump It Up may also require franchisees (or their Operating Principal) to utilize online training programs available to them and their staff members through the manuals and other online platforms. This ongoing training ensures that franchisees and their staff stay updated with the latest operational standards, safety protocols, and marketing strategies, contributing to the consistent quality and success of the Pump It Up franchise system.