What additional training does Pump It Up provide to franchisees and their personnel after opening?
Pump_It_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
After you open your Franchised Business, we will:
- (4) Provide additional training for you (or your Operating Principal) and your managerial personnel, which may be conducted in person or via virtual means. (Franchise Agreement, Section 11.C.)
- (5) Provide ongoing recommendations and consultation to you regarding the operation of the Franchised Business through the Manuals, bulletins or other written materials, electronic media, meetings,
seminars, conferences, and telephone or in person conversations at our office or the Franchised Business or another designated location we specify, including via virtual means. (Franchise Agreement, Section 11.F.)
You may be required to complete training with our team via video conference or other online or virtual means at our sole discretion, or conduct training through self-service means as we may designate.
You must implement a training program for all employees of the Franchised Business. You are responsible for hiring and the proper training of your employees consistent with the training we have provided you and that is outlined in the Manuals. You may not employ any person who fails or refuses to complete your training program or is unqualified to perform the duties at the Business in accordance with the requirements established for the operation of a Pump It Up Business.
We may require you (or your Operating Principal) to attend and satisfactorily complete various training courses that we periodically choose to provide at the times and locations that we designate. Training courses can include periodic conventions, regional meetings, and conferences that we specify, including our Annual Franchise Meeting. Any training courses may be held in person or virtually in our sole discretion. In our sole discretion, we may allow managerial personnel to attend in lieu of the Franchise Owner(s) or Operating Principal. The fee for one owner to attend the Annual Franchise Meeting will be withdrawn from your account no less than six weeks prior to the event. Payment for additional attendees will be due as invoiced. If you fail to attend any required training event, we can charge you reasonable registration or similar fees for these courses, including the fee for the Annual Franchise Meeting. You must pay all travel and living expenses you and your employees incur during all training courses and programs. We may also require you (or your Operating Principal) to utilize online training programs that we make available to you and your staff members, including through the Manuals and other online platforms.
Source: Item 11 — FRANCHISORS'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 30–41)
What This Means (2025 FDD)
According to Pump It Up's 2025 Franchise Disclosure Document, after franchisees open their business, Pump It Up may provide additional training for the franchisee (or their Operating Principal) and their managerial personnel, which may be conducted in person or virtually. Pump It Up will also provide ongoing recommendations and consultation regarding the operation of the franchised business through various channels, including the manuals, bulletins, written materials, electronic media, meetings, seminars, conferences, and telephone or in-person conversations at Pump It Up's office, the franchised business, or another designated location, including virtual means.
Pump It Up may require franchisees (or their Operating Principal) to attend and satisfactorily complete various training courses that they periodically choose to provide at designated times and locations. These training courses can include periodic conventions, regional meetings, and conferences, including the Annual Franchise Meeting, and may be held in person or virtually. In Pump It Up's sole discretion, managerial personnel may attend in lieu of the Franchise Owner(s) or Operating Principal. The fee for one owner to attend the Annual Franchise Meeting will be withdrawn from the franchisee's account no less than six weeks prior to the event, with payment for additional attendees due as invoiced. Failure to attend any required training event may result in Pump It Up charging reasonable registration or similar fees, including the fee for the Annual Franchise Meeting.
Franchisees are responsible for all travel and living expenses incurred by themselves and their employees during all training courses and programs. Pump It Up may also require franchisees (or their Operating Principal) to utilize online training programs made available to them and their staff members, including through the manuals and other online platforms. Franchisees must implement a training program for all employees of the franchised business and are responsible for hiring and properly training their employees consistent with the training provided by Pump It Up and outlined in the manuals. Franchisees may not employ any person who fails or refuses to complete their training program or is unqualified to perform the duties at the business in accordance with the requirements established for the operation of a Pump It Up business.